What Information We Hold and Why
We collect your name, email address, mobile number and account login details when you register. When you deposit or withdraw via bKash, Nagad or Rocket, we record the transaction reference and amount to reconcile your wallet — we do not store your full mobile banking PIN
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or bKash app credentials. Device data such as your browser type, IP address and session timestamps help us detect unusual login activity and flag account anomalies early. We also use cookies to remember your session so you are not asked to re-authenticate every time you return
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on the same device. If you contact our support team, the conversation record is kept to track your query through to resolution. We do not sell, rent or trade your personal information to any external marketing party. Data we no longer need for account or regulatory
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purposes is deleted on a rolling schedule. Your continued use of the platform from Bangladesh or any supported region means you accept this policy, subject to what local law allows.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.